I contacted Virgin by phone, but really got zero info. . Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. For more information on VIRGIN RADIO INTERNATIONAL visit: Listen to live radio! 107. on 04-01-2023 19:43. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Reply. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. 0 with Pin at the back of it. Was told that the "20" was shared between all devices. It is happening several times a day, and is not related to any particular time or internet activity (just random). We would like to show you a description here but the site won’t allow us. Takes forever to log into hub and run a test connection drops out on everything. Re: Internet unstable since 23rd of January - Modem reports connection errors. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. My internet was working perfectly fine - 4891147By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. CM restarted itself while I was at home during the day on Tuesday 8th. Mark as New; Bookmark this message;. Cable modem continued to funciton. RCS Partial Service; Mon Jul 06 11:58:07 2020: 3: No Ranging Response received - T3 time-out; Mon Jul 06 12:05:23 2020: 3: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Thu Jan 01 00:01:46 1970: 3:Hi acha, Thank you for reaching back out, I was able to locate you on our system and cannot see any issues, all specs are within spec, how - 5406882Hello, The last few days have been frustrating with constant packet loss the entire day with some spikes in latency. i have rebooted all the kit. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Etherne. by 12:00, no-one had turned up and I had not received any communication from Virgin Media. During these days I can't reliably use streaming media or anything that relies on a stable connection. i have rebooted all the kit. At 12:48 I had a call telling me that the engineer. Hi, As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect. I have been having issues with Virgin Media broadband for 2 weeks now. Options. Ran a dedicated line of RG6 quad shield. Never really had any reliable service from Virgin Media and even switched to Virgin Media Business but they never fixed anything (horrendous customer service and held me to their 2 year contract) and just keep saying area faults and left back for residential (100MB). I've replaced the cable modem (swapped from the current SB6190 to older SB612…Hi, I'm trying to sort out the internet for my mother. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. I always check the Virgin Media service status but there are never any outages in our area at the time. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Im having an issue where my modem randomly restarts. 0; 13/03/2022 22:54:55 Warning!. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. This has been getting increasingly worse over the last - 4792463Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. 1;CM-VER=3. Hi, been having some high latency and packet loss for the past few weeks out of nowhere and its been alot worse since the national outage. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. 39. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. 168. Fine for streaming services with caching, useless for Teams meetings, Skype calls, and working from home. Recently had Virgin Media installed and since day of installation have been facing multiple drop outs throughout the day. Practially unusable as the broadband will cut out during my meetings online. . . Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. . I have a Nighthawkaww shucks your welcome, trust me your making my day too plus this is the second time you've helped me out giving the best advice i've received from any other forum. Thanks for the reply. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. I'd like to offer some help! I've had a quick look and from what we can see, your hub has only had 3 disconnections over the past month. Super solver 1,008 Views Message 12 of 45 Flag for a moderator. 0 Cable Modem. Checked the green box . called VM and the automated system said they needed to send a signal to the kit, did. Upstream power levels are too high. " "RCS Partial Se. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. net using a wired connection. Downstream tab: I restarted my hub. . Constant packet loss of around 10 percent and low speeds. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. still getting the same issue. . Hi VM, This was seemingly fixed after an engineer visit last month but the problems appear to be starting again. Netflix keeps loading. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This makes work from home almost impossible, and my leisure time is. Hi all Hopefully someone can assist. There are several other Virgin customers in my street who are also seeing the same issues and we have all been contacting Virgin regularly. We would like to show you a description here but the site won’t allow us. No reporte. Factory reset the Hub 3. Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. Schnief. Open a web browser and go to 192. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. Networking and WiFi. This is such a pain as it happens at least once every hour. Today - brief loss of connection at 11:. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out"'. For the past few months I have been experiencing latency, packet loss, and intermittent connection. So for the last couple of months, the internet has been awful. 1;CM-VER=3. It monitors your connection 24/7 and provides diagnosis of any. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. 8. There are none in my area. Notice atom errors. . Been having connection Issues for about 6 Months now. There was a storm a couple of months ago which knocked out old cable boxes. on 23-06-2020 07:01. and tells you of more local issues down to. Internet goes out for hours more or less in the evenings. TV via Freeview and smart TV apps. Hi All, first post here, and its for syc timing errors. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. 1;CM-VER=3. The cables are new (installed 4 days ago) and relatively short. I've tried splitting the 2. I'd advise we let that run for at least 24 hours so we have a full scope of your connection quality across a day and then we'll be able to go from there. 3 33 256. I have added the pertinent details below. The broadband is terrible. For several weeks I have had short, but frequent, broadband outages. High Post RS errors, no ranging response. The VM is still in router mode (pending task to change to modem mode). 1) or public DNS (8. Well guess what I have bought multiple modems and still have the same issue. We've tried rebooting the router and checked router cables. . Cable team ran tests on my line remotely for a couple of days. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. Sometimes it'll go off and come on straight away sometimes it'll take 10/15mins for the WiFi to return and it won't last much longer before the cycle continues. . On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. In terms of the modem’s event log, when there are problems, there will be frequent/recent “RCS Partial Service” and “Started Unicast Maintenance Ranging - No Response received - T3 time-out” messages. Partial dentures are a great option for those people looking to fill and gaps in their smile. After 3 consecutive days of full service outage and after being notified of this, VM are to have 30 days to repair issue and if failing to do so, I can leave without penalty. Phone is plugged into hub and that can drop out mid call. ,) piercing the cables. Unusual Data on my Virgin Media Hub. 168. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Forgetting the networks on all of my devices after making any change. LAN login Success; 01/01/1970 00:01:35. . I had Comcast come out 3 times to check my line. 0 which is operating in 'modem mode'. and tells you. 2 Of those disconnections have happened in the past week, and the other. 0 hub seems also to have very low range since I get only about 20 Mbps on. 1 router mode or 192. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. 0;. 04-08-2023 16:37 - edited 04-08-2023 16:40. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. . 3 Virgin Radio Victoria (CHBE-FM) delivers music,. 27-03-2023 09:09 - edited 27-03-2023 09:13. . I am making this post to help me converse with support agents. Constant modem reboots, "Lost MDD Timeout" and "RCS Partial Service" on SB6190 - details in the post. Broadband monitor is looking like below on most days: Here's my router info: Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulat. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. 3. The drops usually last less than 1 minute but can range up to 2 or 3 mins. I've restarted the router, and everything - 5073919So I have already had VM techs out twice. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street cabinet. 0; 13/04/2023 20:37:16:. Click on the “Upstream” tab, copy the text and paste into your reply. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Re: GIG 1 Slow Speed. THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. on 30-06-2022 14:21. . 5 25 256 qam 13 5 243000000 -7. Hi there! I'd be glad to ensure that this gets looked into further. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. The upstream stats aren't great and the 23. Hi worsley, We hope you're well. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. on 04-11-2021 23:42. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 12/12/2022 15:40:34. Ranging from 4 maps to 45 mbps. Solved: Hi, I have VM 500mb package. 0 is normal. Tuning in. I set up a BQM last night and the results are unsurprising. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. Hi, Would someone kindly translate the hub settings below into English for me, and tell me what is going on. Hi everyone - been having issues with the broadband connection lately, connection is producing lots of errors along with occassional drops on the Hub 3. Overall ds levels are quite low, 2. There has been no broadband service at all for the past 8 days which has impacted significantly impacted on being able to work from home. Tudor. Speed tests have varied (when the speed test has managed to connect. 01-0. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. I am including the logs as well as the BBM stats. Often with the green light flashing on the router, but not always (not for shorter dropouts). Hi, I have the 350mbps package using it with a hub 3 currently. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. 1 38 256 qam 4 5 17. I'm getting to the end of my rope with the tech service support I have so far received. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. Hello, I've been getting a lot of intermittent connection issues over the last 3-4 weeks with lots of packets being dropped and frequent connection drop outs. on 07-12-2022 21:27. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. . i have rebooted all the kit. but it has stabilised to this point since 16/06/22. Service interruption for a 3rd night in a row. 168. CM restarted itself while I was at home during the day on Tuesday 8th. 3 33 256 qam 19 2 139000000 -15. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. Setup. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. this issues started a few days ago , the internet was cutting out and then coming back. 0. Engineer was out today and replaced the Hub 3. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. In addition the connection has dropped completly at times. Websites, Videos, Streaming all seem perfectly fine but. Unplugging doesn't help and neither does a hard reset on the router. Click on the “Networking” tab. Having access to Cisco Thousand Eyes, managed to determine my Virgin hub had a DNS loss of about 25% throughout the day. It's constantly cutting out. Please post a full set of stats, it looks like a circuit problem. Rebooted the hub3, switched cables, removed devices etc still the same issue. Adding up/downstream channel stats. Cables of course checked, hub restarted etc. . Click on the “> Check router status” button. Called again spoke to second line support who confirmed there was still an issue and t. Landline via Sipgate. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Virgin media says everything is fine on their end. Been having issues with my Internet for 4 weeks now. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. 3 weeks ago. Hello, Connection has been a bit iffy this week (which is unusual). Will probably need a technician visit to resolve, unless there is a local area issue. Tudor. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. 16 posts · Joined 2012. Hub 3 is in modem only mo. In response to Bill_Carson. on 27-10-2021 16:44. A few weeks ago we had maintenance done in our area. on 04-05-2023 11:40. This affects devices which are connected via WiFi and ethernet,. switched it off for 10 mins and then turned it back on etc etc. 1;CM. 0;. Yet my internet is still dropping. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. 1. Copy the text in the Direct Link box, beware, there may be more text than you can see. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 0. I have had techs out here that have replaced cables and wiring but still have the same issue going on. Call the service status line (0800 5610061) to see if there is a fault in your area. Forum Team In response to syzygysteve. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. We have been having problems since we started virgin in march. Hi, long term VM customer, first time poster. 8 minutes ago. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. NickRaske. SpeedThanks. 3 weeks ago. 2 weeks ago. Previously with NTL, Virgin Net, Cabletel, Cable Online. My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up to 2-10 times in a quick succession (say, every. Please post you up/downstream stats and network log. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. Or dial 611 from your Virgin Plus phone. RCS Partial Service;;CM-QOS=1. I'd appreciate any assistance. There was a suggestion of work in my area that day 12am-5am, but it was later this day I first properly noticed problems. I can't stream an episode on my xbox, I can't watch a video or load a web page on my phone. Internet randomly dropping during day and night. Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. Changed hub. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. Etherne. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. I phoned VM Support and they asked me to reset my HUB 3. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Rebooted the hub3, switched cables, removed devices etc still the same issue. . Now that the maintenance is done I'm having intermittent drop outs and lag. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. 38 UPLOAD Mbps 1. . We've already. and this happen intermittently. Open a web browser and go to 192. 168. Problem is with wifi and wired and has been getting worse over the past few days. 2. Engineer visits constantly postponed. Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. In addition the connection has dropped completly at times. I have intermittent service drops and modem resets. and tells you of more local issues and fix estimates, down to street cab/ postcode level. 1. 3 3558 5346 7 Locked. on 24-08-2022 11:48. I am very sorry to hear that you've been experiencing some broadband issues recently. 168. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. My live BQM is in my profile I'm pleased to say. Virgin Media Packet Loss. switched it off for 10 mins and then turned it back on etc etc. Model: Deco X55. The statuses listed show the connection state of the cable modem. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. Could you check my router stats. Log pasted below. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. I rang virgin media up 19 hours ago and they. When i do a speed test on testmy. I have a hub 3. Patiently looking forward to a FTTP choice in my area. 1) USG for LAN check -> 100% connectivity. From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. No spitters or any other device in the line. Now ‘Warning’, ie the RCS Partial Service messages, imply that something has happened but the hub can work around it, basically indefinitely, without noticeably impacting your service. I have intermittent service drops and modem resets. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. No spitters or any other device in the line. "No Ranging Response received - T3 time-out. Are you having the issues on devices connected on ethernet cables as well as on wifi connected ones? To see the network disconnections and keep a daily record, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues,. Look at the boxnoutside the wall and changed things . Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. Options. The reason I originally thought it was a Ubiquiti issue is that I was initially seeing the UDR report high latency and high packet loss at times and it was showing a disconnect from the ISP when there was no corresponding entry in the Hub 3 logs. In the last few months, my internet will suddenly drop, then come back on it's own a few seconds later. Upstream power levels too high and a huge amount of errors, you probably need a technician’s visit. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent disconnects. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. 6MHz channel has noise that causes the modulation to fall from 64QAQM to 32QAM. Previously with NTL, Virgin Net, Cabletel, Cable Online. Please look out for my PM. 032%. QuickStart, set up and connections. All phones for technical faults are handled by call takers in India who read from a script and it appears that they don't have a clue about the issues. 1;CM-VER=3. still getting the same issue. Disconnect all the connections and reconnect to be sure. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. Downstream bonded channels. . I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. Mostly affecting WiFi, though the ethernet connected TV also quite often. called VM and the automated system said they needed to send a signal to the kit, did. Click on the “Upstream” tab, copy the text and paste into your reply. Ever since then, I've had repeated issues with the broadband dropping / becoming non. I have checked both the online fault checker and the phone one T. . Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 387000000 -2. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. VM very slow on reaction and underestimate the situation. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. Good afternoon all Unfortunately I have an intermittent connection and have done for the last 3-4 weeks. The broadband connection check on the Virgin Media website says it will take up to 30s but never completes (dev tools in Chrome shows it keeps calling to the server and receiving a 400 response hence why it doesn't complete). There was a suggestion of work in my area that day 12am-5am, but it was later this day I. Here's my network log. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. I look to be having the same issues as others with Time Synchronization failures. Packet loss only occurs to external destinations, not within my home network, and it happens with routes as short as to my gateway (68.